Privacy Policy

Last updated: 18 February 2026

1. Who we are

SloughDrains is a trading name of Oakridge Enterprises Ltd (company number 17039898), registered in England. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. If you have any questions about this policy, contact us at sales@fastdrainclearance.com.

2. What data we collect

When you use our website or services, we may collect:

Your name, address, email address, and phone number
Payment information (processed securely by Stripe — we do not store card details)
Details of the service you request
Technical data such as your IP address, browser type, and pages visited

3. How we use your data

We use your personal data to:

Provide and manage the drainage services you book
Process payments
Send appointment confirmations and updates via SMS or email
Improve our website and services
Comply with legal obligations

4. Legal basis for processing

We process your data on the basis of: (a) performance of a contract when you book a service; (b) our legitimate interests in running and improving our business; and (c) your consent where applicable (e.g. marketing communications).

5. Sharing your data

We may share your data with: our drainage engineers (to carry out the work), payment processors (Stripe), SMS/communication providers, and any party required by law. We do not sell your data to third parties.

6. Data retention

We keep your personal data for as long as necessary to provide our services and comply with legal obligations, typically no longer than 6 years after our last interaction.

7. Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing or request data portability. To exercise any of these rights, email us at sales@fastdrainclearance.com.

8. Cookies

Our website uses cookies. For more information, please see our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.